Action Management Associates offers problem-solving classes that teach critical skills to help anyone feel more confident in dealing with difficult problems and achieve optimal results. Our problem-solving counseling process is designed to empower people to effectively address their most challenging issues at work. Through practical classroom experience, participants learn to use logical problem-solving tools and techniques that they can incorporate into the workforce. With regular use of these tools, participants become problem-solving coaches, serving as a resource for other colleagues. At Friends on Friends on Friends on Friday, Kelly Gregorio discussed the importance of empowering employees.
If employees can't solve problems on their own, it's impossible for them to serve their customers well. There is a distinct difference between being a coach and becoming a problem solver, although the two terms are often used interchangeably. Coaches have already solved problems in the past and now they use their techniques to help others solve their own issues. Microsoft's customer service professionals and technical experts solve 8 billion customer visits a year in assisted support, virtual and community forums, resulting in customer-oriented improvements across Microsoft's offerings. The distinction between problem solvers and coaches is that problem solvers take on the burden of the problem while coaches support others.
Problem solvers are less communicative compared to coaches who rely on constant connection with other people to work together to solve a problem. Coaches indirectly solve each other's problems by providing helpful tips and advice on how they can solve them themselves. Problem-solving classes are designed to help people become problem-solving coaches. Through this process, “problem-solving coaching becomes a living process that helps all members of your organization achieve their full potential”. By teaching critical skills, these classes empower people to effectively address their most difficult issues at work.
With regular use of the tools, participants become problem-solving coaches, serving as a resource for other colleagues.
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